2. PAYMENT
Deposits and Payments are to be made in accordance with the Booking & Payment Procedure. Failure to comply with the payment procedure will be deemed to be a cancellation by the Guest and will be subject to the cancellation charges as detailed in Section 8 CANCELLATION BY CLIENT.

3. THE RENTAL
The villa is available for occupation from 4.00 p.m. (local time) on the day of arrival until 10.00 a.m. (local time) on the day of departure. Vacating after 10.00 a.m. may incur charges equivalent to one day’s accommodation cost.

4. RENTAL CHARGES
The villa rental charges and the items included are as detailed under “Rates and Availability”.

5. PRICE GUARANTEE
The rental price for the villa is fully guaranteed when the deposit has been paid and the acknowledgement / receipt has been issued.

6. AMENDMENTS
The effective date of any amendment is the date on which details of the proposed amendment are received in writing. Whenever possible, any amendment to the booking requested after the booking has been confirmed, will be accommodated. Dependant on the nature of the amendment additional costs may be incurred.

7. THE SECURITY BOND
The Guest is solely responsible for any damages or breakages that may be caused to the property or to its contents and also for any loss of items in the inventory during their stay. Therefore a £200.00 OR $350.00 refundable security bond payable with the final balance, will be held against such an eventuality. The villa is inspected both before and at the end of each occupation and upon confirmation that all is in order, this deposit will be refunded in full. Since it is not possible to check the accommodation before departure. the security bond will be reimbursed as soon as possible after the Guest has returned. Charges for damages / losses or any maintenance / repairs to the Villa, equipment, amenities or fixtures necessitated by misuse will be at the discretion of THE OWNERS and will be deducted from the Security Bond. In the event of any damage / loss which is assessed to be in excess of the Security Bond, the Guest will be held responsible for full reimbursement of the outstanding amount within fourteen days of notice of such costs. It is important that the property be left clean and tidy at the end of the rental period. Every effort will be made to return the security bond within 28 days.

8. CANCELLATION BY CLIENT

Any cancellation by the Guest must be notified in writing directly to THE OWNERS. Cancellation by telephone will not be accepted. In the event of cancellation by the client, the following charges will apply :-
 PERIOD BEFORE DEPARTURE     CANCELLATION CHARGE
     More than 10 weeks              Deposit
     Less than 10 weeks          100% of all costs (i.e. no reimbursement)

Note: All Guests are strongly advised to have adequate travel / holiday / medical insurance in force for all members of the party and for the entire period of rental. (Travel insurance may cover the cost of cancellation for reasons beyond your control).

9. CANCELLATION BY HOME OWNER

In the unlikely event that circumstances beyond our control, necessitate cancellation of the booking, we will refund any monies paid by the party leader (without interest, compensation or consequential loss of any kind).

10. INTERNATIONAL TRAVEL REQUIREMENTS

Guests are personally responsible for the provision of international travel / health documentation. Cancellation caused by Guests due to incorrect documentation will be charged the relevant cancellation fees.
11. FORCE MAJEURE
THE OWNERS and their representatives accept no responsibility whatsoever and no compensation or any other payment will be made if any cancellation or change to the terms of the booking becomes necessary due to war or threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, fire, flood, adverse weather conditions, building or construction in progress within the community, technical problems with transportation, closure or congestion of airports, alterations or cancellation of schedules by carriers, or any other events beyond our control.

12. COMPLAINTS
In the unlikely event a problem should arise whilst on holiday relating to the Villa, the Guest should immediately contact our Management Company (their details will be supplied prior to your departure & are also to be found in Welcome Book, which is to be found in the Villa).
The Management Company will seek to resolve matters speedily.
13. BROCHURE DESCRIPTION

Whilst all information supplied in the brochure is deemed to be correct and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only, could change from time to time, and does not form part of any contract.

14. LIMITATION OF LIABILITY
Although every effort is made to ensure that the villa is in perfect condition, and as described in the literature supplied. It is a condition of acceptance of the Terms & Conditions that the Guest understands this information is as supplied at the time of writing and is subject to change without notice. It should be pointed out that as many communities still have ongoing building & construction work in progress, over which we have no control whatsoever, THE OWNERS and their representatives accept no responsibility whatsoever and no compensation or any other payment will be made to any Guest in respect of any disturbance, annoyance, inconvenience or any other problems that may be caused or created by or in response to any such building or construction work being carried out within the community. Guests specifically requiring information regarding building or construction work affecting the Villa should request this information before booking.

THE OWNERS cannot accept responsibility for third party claims, accidents, damage to, or loss of property, or for any expenses incurred for any reason, including changes caused by Force Majeure, regardless of howsoever they may have occurred, nor can liability be accepted for injury as a result of the use of the pool howsoever caused. Guests are specifically advised not to allow unsupervised children to use the pool. GLASS is not permitted in the pool area.

15. POOL HEATING

Due to the nature of the prevailing weather systems in the sub-tropical climate of Florida, THE OWNERS cannot guarantee the water temperature in the swimming pool. The pool heater is set and locked to standard water temperatures. The heater is set to operate at set standard hours during the day, this is to ensure that guests paying for the heating service get the optimum benefit from the heating at normal times, and that we comply with the operating requirements of the system as laid down by the manufacturers. The actual water temperature will vary with the ambient temperature, time of use and prevailing weather conditions. THE OWNERS will NOT enter into any discussions concerning complaints regarding pool temperatures, therefore guests booking pool heating do so at their own risk.

16. NON-SMOKING POLICY

It is the standard policy of THE OWNERS that the property is deemed as Non-Smoking. Therefore All Guests are required not to smoke whilst in the villa. Smoking is not  permitted on the pool deck area, Any extra cleaning or damage, howsoever caused through Guests not abiding by this Non-Smoking Policy, will be dealt with by the deduction of such costs as required by THE OWNERS from their security deposit, according to the Security Bond Procedure (see section 7 THE SECURITY BOND).

17. GUEST RESPONSIBILITIES

It is the responsibility of each and every Guest to read and understand the Welcome Book in my home  and to ensure that all the Villa rules are adhered to. The party leader is responsible for the actions of all the Guests in their party. Failure to abide by any of these rules could result in deductions being applied to your Security Deposit. Ny home  will be professionally cleaned prior to Guests arrival and again after the Guests departure but it remains the responsibility of the Guest to ensure the home  is left in an orderly state. Kitchen utensils must be cleaned before leaving. The Management Company will charge for any extra cleaning and this will be deducted for the Guest’s Security Deposit.

18. THE OWNERS RESPONSIBILITIES

It is a requirement of booking that Guests understand THE OWNERS responsibility is to ensure that the home  is available for the Guest for the times requested and that it has been prepared in readiness for the Guest’s arrival. In the unlikely event of there being a problem with the home  it’s contents, running or operation, the Guest MUST contact the Management Company in Florida, (details will be supplied prior to departure). The Management Company are the only people able to resolve any problems regarding the Villa during the rental period. Any and all problems must be reported to the Management Company including damage or breakages caused by the Guests. THE OWNERS will not enter into discussion relating to problems with the villa that have not previously been reported to the Management Company in Florida.

19. LAW

This contract is subject to and shall be construed in accordance with the laws  and the parties hereby submit to the exclusive jurisdiction of the Courts.

20. GAMES ROOM

There is a games room at our home which all of our guests are able to use, however, Florida Palms will accept no responsibility whatsoever for any accident - injury - however caused whilst using the games room equipment. By booking our home all guests agree to this.

21. HOME ALARM

The home is fully alarmed and guests should set the alarm at all times when leaving the home. Details of alarm codes will be supplied when the final payment for the rental is received by THE OWNERS. Any call outs made to our management company due to misuse of the alarm system will be deducted from the security bond - this is not negotiable.

22.COMPLAINTS

Things do occasionally go wrong, and we promise you we shall make our best endeavors to rectify faults to your satisfaction In the unlikely event that you should have a problem with our rental home or its facilities, please bring this to the attention of the management company so they can investigate and attempt to resolve the issue locally. If you are still dissatisfied with the outcome, please send the complaint in writing to the management company then within 7 days of your return home send us a copy. If you do not bring your complaint to the management company's attention immediately, you will have not allowed them the opportunity to satisfactorily resolve your problem - in these circumstances, we will be unable to assist with your complaint - we cannot try to put things right for you when you have returned home! Please note, however, that we cannot accept responsibility for the actions or omissions of the management company staff.

Please sign and return to me with your Booking Form.

Thank you